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";s:4:"text";s:12066:"We remain committed to ensuring our theatre workforce and audiences are safe in accordance with the latest Public Health and NHS advice.". I DON'T HAVE MY CONFIRMATION EMAIL - WHAT DO I DO? An unexpected error has occurred. I HAVE PURCHASED THEATRE TICKETS AND HAVE CHOSEN FROM THE BOX OFFICE COLLECTION, WHERE AND WHEN DO I COLLECT MY TICKETS? - Highlight any terms and conditions, including transferability, cancellation and viewing restrictions - Clearly identify the face value of any tickets purchased and any additional booking fees No letters of authorisation will be accepted. Amex, Mastercard, Visa (credit and debit), Switch/Maestro, cash, cheques (with guarantee card), Tickets left at the box office for collection may be picked up on the day of the performance during opening hours. Some venues run a no cancellations or refunds policy, other may charge a fee and others allow changes depending on circumstances. - Membership of STAR can be recognised by the use of the STAR kitemark and a list of members is available at www.star.org.uk or by phoning the STAR helpline (0844 879 4272). Currently West End shows are still running with reassurance from Official London Theatre that venues are undertaking more regular deep cleaning, audiences are asked to limit contact at Stage Door, and to make use of handwashing facilities in all venues. If you have any questions, please contact our customer services team. Each venue has its own restrictions regarding cancellations and refunds. But this afternoon (March 16) Boris Johnson made a new announcement saying that from tomorrow (March 17) the Government would no longer be supporting mass gatherings with emergency workers. For more information on London theatres during the Coronavirus outbreak go to the Official London Theatre website here. *Please note that The Ambassador Theatre Group will only deliver tickets to the person who purchased them. The map below does not reflect availability. For performances that are moved to a new date, your original ticket will be valid, but you can also get a refund if you can’t make the rescheduled performance. Please note that some venues do not generate the tickets earlier than the date of the event. See our COVID policy here. Many of the works will premiere at the Apollo’s new theaters at the Victoria, scheduled to open in fall 2021. ", While one user noted that other factors including transport and hotels might affect things, saying: "Yeah that’s good just hope trains and travel lodge will be as understanding.". 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If you have bought tickets to a show that has been cancelled, then you are entitled to a refund/exchange and your ticket … We take a look at the data, to get a better picture of whether the city needs greater restrictions. ** TICKET DELIVERY METHODS ** More than 15 million people each year head to one of the many theatres on London's West End to catch some of the biggest shows in the world including Wicked, The Lion King and The Book of Mormon. The official Apollo Victoria website, the venue WICKED, London. I HAVE CHOSEN TO RECEIVE MY TICKETS BY POST, WHEN WILL THEY ARRIVE? The Apollo Victoria Theatre Box Office opening hours are Monday - Saturday: 10:00 - 19:45 Please note that advance bookings for WICKED: The Hit Musical can be made from 10:00 - 18:30 and on matinee days from 10:00 - 13:30 and 14:30 - 18:30. With a number of large scale events being cancelled or rescheduled from football to concert tours, some theatregoers will also be wondering whether West End venues are remaining open. Please provide your booking reference from the confirmation page; if you don't have this please provide your full name, the event and performance date you purchased, the website you booked on, and the approximate time you purchased. - A valid photo ID, driver's license or passport. This is the same address where the event will take place. Please note, in the event of closure, you will be entitled to a full refund.". It says: "In the event that customers are unable to attend current performances in West End theatres due to feeling ill; choosing to self-isolate; or travel restrictions, our theatres are now offering free exchanges prior to the performance. HOW CAN I ENSURE MY TICKETS ARE FROM A GENUINE AGENT AND THAT MY PURCHASE WILL GO WELL? - The credit card you used to purchase the tickets. If you need to change details on your booking, please contact our customer services team at customerservices@ingresso.co.uk. For some events, the layout and specific seat locations may vary without notice. If your tickets are set for box office collection and you are not attending the event, certain venues will allow for someone else to collect the tickets instead of you on presentation of a letter of authorisation completed by yourself. Find out more about the group booking deals we offer by contacting our groups department by [email protected] email or phone 020 7206 1174. Most tickets will arrive within 3-5 working days and should arrive no later than 5 days before the show. Seating charts reflect the general layout for the venue at this time. We are members of STAR (Secure Tickets from Authorised Retailers). Tickets for cancelled shows will be refunded, the latest statement says. Are fears about a second wave of coronavirus in London really justified? 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It looks like you have JavaScript disabled. Please enable it for this site to work as intended. The minimum age for admittance with a valid ticket for Wicked is three years old. It is also important that the seller has a valid and visible physical address and a telephone number. All tickets to performances at the Apollo Victoria Theatre include a £1.75 restoration levy which is clearly marked on each ticket and is included within the overall ticket price. It's been pretty miserable in the capital lately, so when can we expect a bit of sun? Learn more about the theatre and book your tickets here at the official box office. Another said: "All the London theatres should be closed. Please collect your tickets in person at the venue's ticket office up to 45 minutes prior to the event. The Apollo Victoria Theatre Box Office opening hours are Monday - Saturday: 10:00 - 19:45 Please note that advance bookings for WICKED: The Hit Musical can be made from 10:00 - 18:30 and on matinee days from 10:00 - 13:30 and 14:30 - 18:30. At the Apollo Victoria Theatre it's easy to book WICKED the musical tickets for groups of 10 or more. He said: "Mass gatherings are something we are now moving emphatically away from", the Mirror reports. Can you get refunds for season tickets and the theatre? - STAR represents most of the major ticket agents and numerous venue box offices around the UK. Update - As of 16.03.2020 SOLT and UK Theatre member venues have closed until further notice. Buying from STAR members guarantees certain things. Unfortunately there is no way to guarantee that an email has been received, and sometimes people misspell their email addresses. In order to pick up your tickets, you may be required to present: The restoration charge is paid directly to the theatre and covers the costs of essential maintenance as well as upkeep to the building and its interior. If you have bought tickets to a show that has been cancelled, then you are entitled to a refund/exchange and your ticket provider will be in touch. Some people weren't happy with the original Official London Theatre statement with one user responding on Facebook: "They're advising people to work from home, yet it's ok to travel the train, tube & sit in a theatre with loads of people," (sic). By continuing past this page, you agree to our, options for canceled, rescheduled and postponed events. If your tickets are set for box office collection and you are not attending the event, certain venues will allow for someone else to collect the tickets instead of you on presentation of a letter of authorisation completed by yourself. 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