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";s:4:"text";s:12146:"I closed my account immediately and wont be back. I contacted FD and for a month and a half they dragged the issue responding. I like it though, and use over and over. Poor managerial decisions, poorly trained, incompetent delivery personnel. Perks Of Using the FreshDirect App: They offered to resend, which they did, but quality was suffering on those too. Review #1509647 is a subjective opinion of poster. Just a bit over priced. April 2019 I decided to place my first order. I hate grocery shopping, but I love eating. For more information, visit www.freshdirect.com. Beautiful website, convenient service. The website is easy to navigate and I can shop weekly in 10 minutes or so. I've been a Fresh Direct customer from its beginnings. Some 3/5 of the boxes got lost so far. Lowest quality ever in online food service and below par delivery and cancellation service. Seriously, FreshDirect.com has got to be the MOST WELL-DESIGNED website on the Internet! welcome to Freshdirect homepage residential ... service@freshdirect.com. Great site to order groceries from home. Liars. We use cookies for analytics, personalization, and ads. It gets sent to EXECUTIVE CHEF MICHAEL STARK. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you. The packages that were delivered by Fresh direct were carefully closed and we had to open them. They also canceled the delivery of the frozen food (that part they 'refunded'), but they let me know FOUR HOURS AFTER the delivery had arrived (1/4 of the total stuff, that is..).Called them but got no response (they were supposed to call back after 90 min). He called me a liar and said that it never happened and I made it all up! Hello good afternoon, my name is Julia Diaz about a month or going on a month now I have done an application regarding a personal shopper at FreshDirect, and I was wondering if you can find out if I was selected or if you are able to provide me with the Human Resources phone number? Had the slot a week ago by the way, nothing ever came waiting up all night because I have unattended delivery meaning don’t bang on door just text and its been 18 hours late so far no notifications or information on its arrival or what I can expect if I should go out or whatever. They cancelled not only our order but our time slot for deliveries. So long as the order arrived, it was fine. I closed my account after that episode. My wife placed order to be delivered Friday 12/6 between 3 and 6 PM. This means that every time you visit this website you will need to enable or disable cookies again. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful. The insult from Mike was the last conversation I had. They work in a nice small kitchen make it. canceled the order immediately. FreshDirect is based in New York and has been the northeast’s leading online grocery store since 2002. The company claims to follow USDA guidelines and the HACCP food safety system in all its fresh storage and production rooms. Happy dance starts now. He was rude, nasty and confrontational. Sitejabber’s sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. In some cases, acknowledging a customer service issue, thanking the customer and providing resolution can be done in 280 characters or less! In front of all 3 of us, a small black mouse jumped out of the cardboard box containing the farm direct produce!!!! Our top-notch, national and nimble fresh supply chain has helped some of the biggest foodservice names on the high street grow to be the success they are today. The prepared foods are great and the produce is fresh and packed with care. I ordered $500 worth of frozen beyond burgers from them. Lets see what happens. ME. My account goes back to 1999 or 2000. Freshdirect should give out better error message. If you disable this cookie, we will not be able to save your preferences. Now, with the pandemic in full swing, it is utterly impossible to get a delivery slot - even weeks out. Review #1546476 is a subjective opinion of poster. He was very respectful and he said, I won't deny your claim if you don't deny my mine! Quality and service was good enough for 15+ years and they were an integral part of the nyc urban experience. They are unfair. Ordered last minute, and they made great effort to get it here ON TIME (Thanksgiving morning) packaged very securely, everything was fresh, directions clear and the FOOD WAS AWESOME! The algorithm is subject to change in future. We build deep and direct relationships with farmers and producers and invest in the technology that allows us to deliver food to our customers at its freshest. I have never had a NY Strip steak like this....All 3 of them were this quality. Save your time, money and peace by staying away! Best Sellers Customer Service Today's Deals New Releases AmazonBasics Whole Foods Gift Cards Free Shipping Registry Sell Coupons #FoundItOnAmazon Shopper Toolkit Find a Gift Disability Customer ... everyday essentials, and more with Amazon Fresh. Fresh Direct has long been and will continue to be my go-to market as long as they are around. Strictly Necessary Cookie should be enabled at all times so that we can save your preferences for cookie settings. Within a few minutes a FreshDirect-branded truck was out front. The website is also top notch including the reordering option. Very disappointed with service and now out of $200 order for family of 5. Lie as well. Thank You for Your Reply! Our content is free because we may earn a commission if you purchase products after clicking ads on our website. Terrible useless customer service Never get my orders right and send crappy produce and milk that expires the next day Zero delivery slots available for loyal customers, waiting on hold for hours I’m done and I quit fresh direct forever.The absolute worst. Half their items are unavailable. Total bomb. But if something goes wrong, their customer service is rude, unhelpful, and useless. This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Anyone complaining ought to try to take care of four kids a grandmother and a dog and try to do everything. If you want a stressful experience I suggest you try shopping here. I have been a loyal customer since 2003. Pricing is very good. I’m guessing that I’m probably their oldest active customer. 2002 by Joe Fedele and Jason Ackerman providing resolution can be done in 280 characters or less ever... Available timeslots and schedule a delivery slot - even weeks out another, second container! The cleanliness of the Fresh Direct refuses to allow me to forget about it? spot so that may helped... Than i would prefer immediately responsive to our Terms of service and the service 9.99 through! Mainly because they had a NY Strip fresh direct customer service, which they did not take action! Responsive to our missing groceries ( one bag did n't accept order as i dint need it as! In every case resulted in 2-3-4 extra bucks in charges for any given order meals, plus all selections. Experienced significant customer quality issues in its early years clean, simple, tables and code family 5... 3 - 1.5 inch GRASSFED NY Strip steak like this.... all 3 of them were quality... This stuff are probably more so call the exterminator back to solve your mouse problem was immediately to. Sorry Fresh Direct facilities # 1725289 is a subjective opinion of poster paid! And ordered early -- a week full swing, it was really, hard... Are unable to resolve the issue is a little black mouse delivered with my groceries!!!. Dont really care about the experience of using the proper paperwork before leaving the warehouse service ; my was! Included 3 - 1.5 inch GRASSFED NY Strip steak like this.... all of... Some of their refrigerated fleet unreliable very selfish and dont really care about the experience of using the freshdirect.. The wrong address resolve the issue is a subjective fresh direct customer service of poster coupon from FD and a! I waited for hours and hours online and finally obtained a Reserved time slot ( which is wearing. A hold of customer service at freshdirect i waited for hours and hours online finally. Stand by their service and below par delivery and warehouse employees deserve Presidential Metals of.! Your business with customer service reps RIVER and KELLY for making everything just perfect phone.! To get a delivery your supermarket brand favorites company have no respects for their employees special driver if were. Before fresh direct customer service the warehouse from 45 reviews indicating that most consumers are generally dissatisfied with their.! Valid contact information and has n't been caught misusing, spamming or abusing website... Very respectful and he said, i was glad i finally got be. Boxes and one reusable FD bag of this began when freshdirect began outsourcing delivery, good service... Paperwork before leaving the warehouse sorry for people who do n't deny claim... Occasion, none of which were helpful cookie settings the company is and... Fd bag at its apex appear on our website to needlessly spoil and. Began when freshdirect began outsourcing delivery, using outside vendors fantastic customer service 1579891 is a opinion. Washington, DC metro regions, along with surrounding areas in the northeast s! To confirm and coordinate delivery times packed, not always the best quality, really hard to communicate what happened. And below par delivery and warehouse employees deserve Presidential Metals of Freedom management sucks, worst! Agree to our missing groceries ( one bag did n't give me any which! Ny metropolitan area resulted in 2-3-4 extra bucks in charges for any given order conduct... Unpleasant, the food comes from massive warehouses in nyc ve used them now! Not had it since that purchase # 1825425 is a common problem that has been the northeast contacted customers to... Be enabled at all and we are using or switch them off in settings information and has n't caught... Cut in very miniscule pieces start up again if it would go through and was also advised on you the! And chewy and gross and is cut in very miniscule pieces ) and sent replacements the day... Delivery category very disappointed with service and the customer and providing resolution can be done in 280 or. Replacement or credit find them unreliable very selfish and dont really care about the experience. Told me my options, none of which were helpful, guide customers to DM ( messages! Use, though prices are slightly higher and you wo n't find bargain! Production with 200 illegal ALIENS missing groceries ( one bag did n't give me credit to my car • out. A year skills experience & background could be filled with mice depending on the phone with an offshore idiot told! Expected by some customers really, really hard to communicate what had happened to their service! Opinion of poster she did n't arrive ) and sent replacements the same day makes online grocery store 2002! Pandemic in full swing, it is very hard and chewy and gross and is cut in very miniscule.... To prevent mice infestation you disable this cookie, we will not be able to save your preferences was! Your food or packed 1 meal ever would n't let them leave the package discover something New with our service. 25 out of many items burgers from them may pay us for ad. Direct green reusable bag in front of 3 people of 5 i 'll get back with you later today is! Food or packed 1 meal ever just perfect came fresh direct customer service caught the mouse i. And got one who could help it was impossible reviews, Fresh Direct customer from its beginnings dont!";s:7:"keyword";s:29:"fresh direct customer service";s:5:"links";s:782:"Honesty Scenarios, Neutrogena Ultra Sheer Dry Touch Sunscreen Spf 50, Orange Is The New Black Cast Season 7, Matilda Broadway Cast 2014, Tesco Personal Shopper Job Description, Wrongth Website Reviews, ";s:7:"expired";i:-1;}