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";s:4:"text";s:16467:"It was awarded under special procurement rules issued in January 2020, under which no competitive tender took place and there was no public tender advertisement. The contract was awarded against criteria which prioritised service quality and patient experience as an integral part of the Trusts objective to deliver safe and compassionate care. We are currently recruiting for highly motivated and experienced Security Officer for our Barts Health … This incident is a matter for the Information Commissioner to investigate as a breach of data protection legislation. Serco makes over £80 million profit yet it refuses this modest increase. Food Serco signs £600m contract with England's largest NHS Trust 1 December 2016. Although, contact tracing is a specialist skill that needs tact to obtain sometimes sensitive information from sick individuals. These services had previously been provided by a number of separate suppliers against differing requirements and to different standards. St Bartholomew’s Hospital and Newham University Hospital also scored significantly higher, with a 10 per cent and 7 per cent increase respectively. Enter your email address below to receive our breakfast in red email updates each morning, Send donations to Barts Health NHS Unite branch, Unite the Union, 33-37 Moreland Street, London EC1V 8BB. Strikers have been speaking at union branch meetings across the capital. Reza Miah, Estates and Facilities Patient Experience Lead at Barts Health NHS Trust, said: “I am delighted that assessors acknowledged the care taken by our staff and our partner service providers to ensure a good patient environment. It is not too late to improve the system and put in place new, locally-led contact tracing measures.”. In a letter to Matt Hancock, the health secretary, shadow health secretary Jonathan Ashworth and Rachel Reeves, the shadow Cabinet Office minister say Serco’s contract should be paused because it is “ineffective and not fit for purpose”. It was that the overcharging could have amounted to £1m in 2012 alone. Please contact Reza Miah, Estates and Facilities Patient Experience Lead at Barts Health NHS Trust, on 0207 480 4735 or email: Reza.Miah@bartshealth.nhs.uk. There is concern over the way that Serco handled the investigation into the allegations including the way it dealt with evidence from another member of staff and the assertions by management about the credibility of the alleged victim. Serco’s international operations include facilities management and support services for Fiona Stanley Hospital in Perth, Australia, and the Cleveland Clinic in Abu Dhabi, and several other healthcare facilities in the Asia Pacific and Middle East regions. Outsourcing company Serco has landed a £600m contract to manage facilities for Barts Health NHS Trust in London, the largest deal the company has won since 2014. New models of care: Effect on the NHS Market, How the Health and Social Care Act stepped up NHS privatisation, Sustainability and Transformation Plans (STPs), Revealed: NHS commissioners high spend on non-NHS care providers, One constant in Covid crisis: government contracts out, private sector cashes in, A “privatised” and “dysfunctional” system led to lack of PPE, awarded a contract as part of the trace and test programme for Covid-19. In the face of bosses’ attempts to force them back to work, solidarity has been key to keeping up workers morale. For more information on cookies see our Cookie Statement. In May 2018, Serco was criticised for the way it was running a breast cancer screening hotline. Barts Health has also been working with a new contractor, Serco, to improve the quality of its food and food services across its hospitals to help bring ratings above the national average. Serco will also provide services to the East London Foundation Trust (ELFT) at the Mile End site which is recognised as a centre of excellence for mental healthcare. He was said to have experienced "excessive temperatures" both in the Serco van and the cell. Recently signed contracts include a June 2017 contract with University Hospital Southampton NHS Foundation Trust worth £125 million over 10 years and a May 2017 contract with Barts Health NHS Trust worth £600 million over 10 years. If you're involved in activity, “Lots of people are supporting the strike—it makes us happy and helps us to carry on,” Avinash said. Serco staff have been criticised for their actions over the death of refugees following the sinking of a refugee boat off Christmas Island in 2010. In May 2017, Barts Health’s Dementia and Delirium team fundraised to create a sensory garden at Newham University Hospital, where patients living with dementia, as well as their family and carers, can go to relax. In 2009 Serco formed GSTS Pathology a joint venture with Guy's and St Thomas' NHS Foundation Trust providing pathology services. It was revealed in August 2020 that just 56% of close contacts handled online or by call centres run by Serco and Sitel, a second private firm used, are being reached. Under the contract, across all of the Trust’s sites, Serco will be responsible for the provision of: cleaning and domestic services; linen and laundry; patient catering; portering services; car parking; reception and helpdesk; and other non-clinical general management and support services. Serco has continued to seek non-clinical facilities management contracts with the NHS. “The scabs they’re bringing in don’t know how to do the work.”. Site map, Journalists can get in touch on: 07711 389 104, Accessibility l Site map | Privacy | Cookies l Using social media, What is 2+2? Print this page We have always said that all unions must work together to make sure our members get a proper pay rise. At the time, Unison said it was "deeply worried" about the affect the staff cuts would have on the level of care. There were also reports that Serco was involved with the setting up and running of the Nightingale hospitals. Back to top of page The results not only show Barts Health as performing above the national average for cleanliness, food services and the upkeep of its hospital buildings, but show improvement has been made in every assessment category over the last year. Serco was also severely criticised for its mass eviction of asylum seekers in Glasgow 2019, although the courts ultimately deemed the move was lawful. The call comes after it was revealed that just 56 per cent of close contacts handled online or by call centres run by Serco and Sitel, a second private firm used, are being reached. A Serco spokesperson noted that the £140 million the company was paid for the contract was "not adequate" for the work required. Privacy, Dignity and Wellbeing Serco has landed a £600m contract to manage facilities for Barts Health NHS Trust in London, the largest deal the company has won since 2014 and a sign that its recovery is on track.. The company reported that the hospital contract had an operating loss of £2 million in 2013 and as there was little scope for increasing the profitability of the hospital, the company was no longer interested in the contract. The 1,200 permanent staff of the current service providers will be transferred to Serco with their terms and conditions protected. The government is urged not to shell out a further £300m in a decision due later this month, amid rising criticism of the company’s failure to find and isolate coronavirus cases. Outsourced health workers in east London are ramping up their fight against multinational Serco. Service improvements will include: all sites being cleaned to the very latest and award-winning standards, including deployment of Serco’s innovative ‘Touchpoint’ cleaning system; seven-day linen services instead of the current five-day service; staff self-service enabled responsive portering services using Serco’s Computer-Aided Facilities Management Platform (CAFM); a new on-site, centralised, 24/7 multi-channel helpdesk service; electronic bedside meal ordering with ward hosts, freeing up significant amounts of nursing time; and the introduction of freshly cooked food to all sites, bringing a range of choice that reflects clinical and cultural needs as well as personal preferences. The move triggered a fourfold increase in ambulance call-outs. “It is our view that no additional funding should be given to Serco as part of this contract,” says the letter, from shadow health secretary Jonathan Ashworth and Rachel Reeves, the shadow Cabinet Office minister. Leaked documents indicated that three of its fifteen laboratories had overcharged by £283,561 in a three-month period, with its invoicing and billing systems deemed to be “unreliable” and containing “material inaccuracies”. The father of the boy was asked to examine his son in the hospital car park by Serco’s call handlers and advised to visit the GP the next day. The Unite union members were set to escalate their action with a five-day walk out on Friday—the first of a series of five-day strikes against poverty pay. 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