";s:4:"text";s:20930:"If it is listed, check the TV signal and quality for the channel by: If the signal quality is less than 50%, this indicates that your signal is too weak to receive this channel. You could try connecting your TV box to another aerial port in your home (if you have one), to see if this makes a difference. … Little Gems (Ages 3-6) Deal of the Week: Cheap Laughs . Resetting Powerline Adapters or Mini Connectors, How to check Powerline Adapters or BT Mini Connectors are working, I have no lights on my Powerline Adapters or BT Mini Connectors. BT TV missing channels issue. TV This, TV That? TV Channel Lists is not affiliated with any TV provider/channel and cannot answer questions regarding your TV service. Freeview viewers are complaining that they lost channels after planned changes were made to the network. I'd like to move to Plusnet TV from Sky, but it seems strange that BT YouView customers enjoy a better choice of channels when Plusnet is owned by BT. If you're having problems with bad quality or missing channels once you've set up your TV box, watch our easy-to-follow video for help. TV Listings Magazines Compared. Especially the cable from your aerial to your TV box. Contents. Please contact the BT TV Helpdesk. So, for example, if Channel 5 isn't in the EPG, can you choose it by either pressing the 5 … Philip Trott Member Posts: 1,040 admin. The reception conditions changed from when you originally scanned to now ; The station's RF channel changed, and your TV is still looking at the old channel; Let's examine the reasons and the solutions. With the BT TV Entertainment package you'll get Animal Planet, Crime & Investigation, Discovery, The History Channel, Investigation Discovery, Nat Geo Wild and The National Geographic Channel. For some households retuning may not be enough. If you didn't get an error or error message, go to the next step. This may cause you to lose your channels, access to the BT Portal or issues playing back your internet channel recordings. However, this means you can't get Sky channels in 4K - that's a Sky only benefit - but then Sky won't get BT's 4K channels either. Philip Trott Member Posts: 1,040 admin. Viewers' Most Popular Picks . As of the end of June 2019, BT TV had 1.9 million customers. If you're experiencing problems with missing channels once you've set-up your box, try the following: Check your cables. Got my BT you view HD+ box about 2 weeks ago all been working perfectly until yesterday. Visit the BBC transmitter checker website at www.bbc.co.uk/reception for advice. If you’re still pining for Fleabag, then help could finally be at hand in the form of Starstruck – the six-part comedy series from Edinburgh Comedy Award-winning comedian Rose Matafeo. via Now and Next - you can get to them. LIVE Sport Channels . BT TV missing channels issue. These can all cause signal interference. Bad quality or missing Freeview channels. Similarly to the Premium entertainment channels, the BT TV Max package adds in HD versions of all of those channels, plus History 2 and History 2 HD. BT does this by compiling Sky's Now TV Sports packages. Unplug the aerial cable from the back of your TV box, and plug it directly into the aerial socket of the TV itself, If the problem's still there, it's likely to be an issue with your aerial or Freeview and not our service. Alternatively, try following the steps below: Please see our section on error codes with steps on how to resolve them. Ofcom predicts that between 100,000 and 160,000 households will need a new aerial to continue getting all the If we didn't install your aerial, or you've had it for more than 12 months, then please contact the BT TV helpdesk. Check there are no planned engineering works affecting service in your area by going to the Digital UK website >, To confirm which digital channels are available for your postcode, use the Freeview Availability Checker >. Do Powerline Adapters work with anti-surge extension leads (power strips)? If the problem channel isn't listed, then you may not be able to receive it. These can all cause signal interference. Have there been any recent changes inside or outside your home? Extra channels (Poor quality/No picture, Can't watch or missing channels). If your signal is too high this could also cause the issue. Especially the cable from your aerial to your BT TV box. This is a list of known forthcoming changes to digital platforms in the UK and Ireland. I'd be eternally grateful if someone could explain what's going on, Scratch that. Do you have any new electrical appliances or devices? I wonder if you can get to them, when they are not in the EPG, by directly inputting the channel number? If your signal is too high, this could also cause the issue. It includes the following premium channels plus Freeview: It also depends on your equipment – for example, if you want HD TV then you'll need an HD device. If you're experiencing problems with missing channels once you've set-up your box, try the following: Check your cables are connected correctly. Channels available: Spotlight TV 1, NTAI, Supreme Master TV, YANGA! To check which channels are available to you at your address just enter your postcode in our Freeview Channel Checker. Get help for missing Freeview channels. Jump to navigation Jump to search. This may cause you to lose your channels, access to the BT Portal or issues playing back your internet channel recordings. You just can't mix that pack or a legacy pack with the new NOW TV packs. Since Youview no longer operate a helpline, who can I turn to for help with the actual Youview box? 14 May 2014, 8:53PM edited 6 March 2017, 9:36AM in Archived Posts. AMC - Exclusive to BT TV . Our quick start guides will show you how everything should be set up. Afterwards, connect your set-top box to the internet. My Favourites . Currently BT YouView TV customers may be experiencing an issue with their internet channels. Our quick start guides will show you how everything should be set up. Comedies To Make You LOL . Some of these won’t be in any of our packages going forward, others will only be in flexible TV packages . The TV help tool is available to all BT TV customers. This means TV reception problems can come from different sources, depending on which channels you are trying to watch. Can anyone here offer any helpful advice? Check your cables are connected correctly. If your signal is too high, this could also cause the issue. Weather conditions such as high pressure, heavy winds or storms can also affect your signal. BT YouView Box problems or BT TV not working are exasperating because they hinder you from enjoying the wide variety of channels the company offers.. Just when you settle comfortably on the couch or bed to watch, your TV instrument finds a way to irk you. Eventually it may well be true that the channels we have now will leave, but there has been nothing published by BT officially to say that. The number of Freeview channels available at your address depends on the transmitter you receive your signal from. Check if your roof aerial has been affected or moved by any recent severe weather. Check you haven't hidden the channel from your TV guide: Try re-tuning your box and scanning for channels: Have there been any recent changes inside or outside your home? If you're not sure how to connect your equipment, have a look at the connection guides >. You could try connecting your TV … BT TV is a subscription IPTV service offered by BT; a division of United Kingdom telecommunications company BT Group, and was originally launched as BT Vision in December 2006. Freeview channels (Poor quality/No picture, Missing channels). I'd happily pay more to access the most channels possible, it'll still be cheaper than the £46 joke of a Sky bill every month. To receive the best signal, you need to point your aerial at the best transmitter. Eurosport is channel 412 (435 HD) and 413 (436 HD) on your BT TV box VIP customers get the Eurosport HD channels included. I will try … If you can still get Freeview, this might be an issue with your box or setup. If it is listed, check the TV signal and quality for the channel by: If the signal quality is less than 50%, this indicates that your signal is too weak to receive this channel. Choose the type of channel you're having problems with, to get the help you need. Like all digital TV services, BT TV includes access to 37 freeview channels including: 1. You could try connecting your TV box to another aerial port in your home (if you have one), to see if this makes a difference. From spring 2021, a few channels won’t be in non-flexible BT TV packages anymore. Visit my website at: http://jimsdemo.info/video/tv-fix---how-to-fix-missing-channels-on-your-tv This video was made using the free app from http://wowfactor.io/ You could try connecting your BT TV box to another aerial port in your home (if you have one) to see if this makes a difference. Weather conditions such as high pressure, heavy winds or storms can also affect your signal. If your ISP is BT, and you can’t see the NowTV channels in the EPG, it may be that they are hidden; I have BT but not BT TV, and I can see them there. When things go wrong, it can quickly get you up and running again. 1. Missing freeview channels A YouView Box FAQ If you’re missing Freeview channels from your guide, it’s likely to be a result of a signal issue. Channel availability is dependent on service provider. I followed all the steps in the help menu (incl. Bafta winners . Visit the BBC transmitter checker website at www.bbc.co.uk/reception for advice. Big Entertainment. If there's still a problem, it could be an issue with your aerial. To confirm which digital channels are available for your postcode, use the Freeview Availability Checker >. Interestingly BT do still offer the channels you would lose in something called the "Classic Entertainment" pack, which is available to new customers. If you are facing any issues with your BT instrument you are in the right place. I did this, and upon saying I had a freeview issue, was passed back to the exact same person at the Freeview helpline! If your aerial was installed by TSG (Total Support Group) within the last 12 months please contact TSG on 03331210024. To receive the best signal, you need to point your aerial at the best transmitter. The Reception Conditions Have Changed. YouView used to supply a remote app you could have on your phone or tablet, that would let you send recording requests remotely to a … There are loads of types of potential interference about and some of it will can only … If you are experiencing pixelated or broken up pictures and delayed or missing audio, restart your TV system. There's hundreds of TV listing magazines out there - but which is best for you? Check for planned engineering works We look at which guide offers the best Freeview, Freesat, Sky, Virgin and BT Vision channel coverage. Summarising, it seems as if the channels are missing from the EPG (channel list/programme guide), but are actually tuned, so if you can access them a different way - e.g. Have there been any recent changes inside or outside your home? However, this helpline has closed, with only a recorded message telling me to get in touch with BT TV. If the problem channel isn't listed, then you may not be able to receive it. Check your cables are connected correctly. Audio or Video Issues. Follow our troubleshooting steps to fix the problems yourself, without the need to contact us. Try these steps and we’ll see if … Currently BT YouView TV customers may be experiencing an issue with their internet channels. Best CCTV installers and Aerial engineers near you Enquire here now! The Freeview channels on your BT TV box are … Especially the cable from your aerial to your BT TV box. If this is the case, perform the same troubleshooting steps above. Is there any building work going on? 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