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";s:4:"text";s:29616:"Applicable Law and Protected Classes. How disgraceful. Completing the form in as much detail as possible will ensure that we can assist you with your enquiry as quickly and efficiently as possible. Have had multiple issues with sanctuary over the years. Could I please ask you to visit our website where you'll find the form. I was given a 12 month tenancy then offered a lifetime one so I’m very confused by this! Had numerous problems with leaks, no lock on front door for months but the last one was our fence has rotted completely and all the post have completely give way. I am pleased that things are now looking up! Sarah. Seattle Department of Neighborhoods provides resources and opportunities for community members to build strong communities and improve their quality of life. Also check with a law office and see what they know about city or state laws. We eventually found out that she had been paying arrears + Court fees, but because so much time had elapsed there was no point in trying to go back and argue our case, I was also at uni at the time so I wasn’t aware of this nor support mum.And just the other day we got a letter saying we haven’t been covering the “new” shortfall of rent as UC has changed how much they pay. Awful company. S eattle is under siege. Part of the problem seems to be private owners in flats that were previously bought do not look after their acquisitions. However, to protect your confidentiality, we may be limited in the action we can take. We will also discuss any specific needs you have, such as if English is not your first language. I had a blooming headache for 4 days induced by the fumes:thank you Sanctuary for having such a little sense of duty!. Fair Housing Act (race, color, national origin, religion, sex, familial status, disability) Who May File a Complaint They are the worst for complaints and there workmen are pants. They NEVER attempt to resolve anything and think they are above the law. I nearly fell twice. I am pleased to hear that we have now replaced your fire alarm. Are there any other neighbors that could be causing the noise? Recently we received a complaint about a ramp that is approximately 40 by 9 feet. This can mean working in partnership with other agencies to resolve cases of antisocial behaviour, including the Environmental Health, Council, local councillors, community groups and the police. To give just one example, a constituent contacted me a few years ago to complain about a broken lift in one of Sanctuary’s sheltered housing units. I rang them to explain that we weren’t aware of the change and that we would pay the outstanding amount, I requested a letter to be sent out. For my first review you answered I had bad experience: You cannot label bad luck what, I noticed and so older tenants are saying and complaining, is Sanctuary’ motus operandi for my area at least in BN2.Since there is no name and phone number behind the answerer of these reviews I thought about putting it all there so you know as I don't expect a call but I really hope you still are keen on supporting your tenants and hopefully right this wrong.One last note: we are still waiting for the intercom to be fixed.UPDATE: The employees came yesterday 25/03 and that was supposed to reassure me "we are trained" but when I asked if they were sometimes reading the labels, I found out when one is trained one become so good one does not need to do what any conscientious person would do check any labels for toxicity and usage. Browse: Housing and local services A to Z. They decided to send us to court and tried to evict us, all because the transaction was taking long. !. I have had numerous complaints from Sanctuary tenants about shoddy workmanship, missed appointments and a generally off-hand attitude towards them when they complain. They explained to her that she wouldn’t be liable for the court fees, because there was no malicious intent or refusal to pay, it was all because the payment took a while to arrive. If you need anything else please telephone us on: Tel: 0800 131 3348 (landline) or 0300 123 3511 (mobile). Thanks. apparently eltric guy who came to look at it (not correct it) said he put his screw driver up in the light fitting and said his screw driver was soaked yet this job should be urgent yet im still waiting and ive had an eltric shock but cud of been alot worse. 1. It can take a while for officers to respond to noise complaints - and sometimes the noise will end before we can get there. How we’ve been getting wrong information from your staff, being told incorrect information, being sent partial information via email which we’re expected to adhere too but then being told it’s incorrect. However, I’m now looking at doing a mutual exchanged home swap! I banbury rented a flat for a few months and it was mouldy and disgusting and they didn't do anything about. Hi Paul, thanks for taking the time to leave a review. The local threshold is usually decided by the relevant local authority and each area chooses a lead agency to manage the process; usually the council or police. The awfully rude lady on the other side kept arguing that an email had been sent out (which she said had an incorrect calculation). The information you provide will be treated in the strictest confidence and your details will not be passed on to the alleged perpetrator/offender. What a joke your entire company is, won’t be with you for much longer. If honest they don't deserve one star. Thanks, Sarah, Hi Kevin, thank you for taking the time to leave this review and I am sorry to hear about the experience you have had with us. Sanctuary Group is a trading name of Sanctuary Housing Association, an exempt charity. Please confirm the type of anti-social behavior you are experiencing. Guys always write down everything from the start when it was reported. I would like a full explanation as to Sanctuary’s policy on fire alarms and how they should be maintaining them. Sanctuary housing/shambles. *UPDATED following your most recent review. No one should be threatened to be evicted for a misunderstanding/mistake. That time we were left without hot water or heating for 3 weeks which was entirely your fault. In this case you can let us know about the problem online or call us on 0800 916 1522 or 0300 123 3568. If these have still not been resolved please tell us tell us, you can raise your concerns or make a complaint here: https://www.sanctuary-housing.co.uk/complaints-or-concerns. By agreement the correct name of the respondent is Sanctuary Housing Association (known as ‘Sanctuary Supported Living’). Does anyone know who I can speak to on a weekend as sanctuary don’t help in the slightest! Make sure that you are kept updated throughout the case, and explain if we are unable to share specific details. If there are further instances occurring frequently, please keep a written diary of events. It is highly corrosive to the skin, eyes, and respiratory tract. Giving one star as I can't give a zero! The request… The Housing Ombudsman won’t accept your case until 8 weeks after your housing association gave you their final response. i would like them to be kicked out but housing associations as well as councils like to avoid this sadly. However, at 2.54 she called back saying she could not locate anybody to come out, I told her that I had managed to dislodge the thing without cutting the wires and the extremely loud distressing ringing had stopped (after nearly two hours of it).Fancy not being able to get anybody out in an emergency situation like I have described above. Sanctuary housing are crooked landlords who somehow manage to get away with the way they treat tenants. Civic disputes between neighbours (such as boundary issues or shared driveways) Day to day living noises such as: Footsteps in a neighbouring property; Children playing, Occasional dog barks; The noise of household appliances, or music or TV noise at a low level. We own our flat in Dudley, but we are in a lease with sanctuary, they charge us extortionate rates pcm of around £132 for service charges, and we always seem to have to pay more every September as they state the account is in deficit, there is only 4 flats in our block, we have to pay for all internal repairs, new windows etc, never buy from them especially if they are the leaseholder as they keel putting fees up, and once you buy its very hard to get out!!! This process took a huge tenacity over three years to finally reach the highest level of complaint. I know you have said you have tried to email, but you could also try our online form and make a complaint on our website here: https://www.sanctuary-housing.co.uk/complaints-or-concerns#complaint-concern-form. Don’t even deserve a single star you pathetic excuse of a housing company.And PS that vile creature who hung up on me, I hope this review somehow finds you and you realise who I am and how you spoke to me on the phone. It must have happened last Friday 19/03/21 but unlike the first time when the contractor came to clear the gutters, no one warned any tenants of the building! I pay almost £18 a week service charge, £848 a year to have my windows cleaned once a year. . I am hoping that the problem has now been resolved, but if you do still need us, please send a private message with your details and we will get in touch. I need to mention as well my next door neighbour and myself have serious breathing conditions. Nothing to be proud of! HEALTH & SAFETY Standards: Below zero!! Staff will make sure that they provide guidance and advice based on your individual circumstances. Nothing but problems, things need fixing paying for at my expense, 4 days before Xmas I receive a knock at the door for £16 owed £16 pounds smh. I told the call centre operator that I would have to cut the wires as by now I was very distraught with the constant loud ringing that was obviously disturbing the neighbours, but she advised me against this. I am a housing association tenant who has been plagued by water leakage from the flat above and the flat from the side. When one uses a toxic product, one should make sure one is trained and knows what what one is doing. You send a letter to our address talking about eviction when there hasn’t been any payments missed, it’s just been £25 less than what it should’ve been, which is a total mistake which we will be paying Within the next couple of days. The Anti-Social Behaviour, Crime and Policing Act 2014 defines Anti-Social Behaviour (ASB) as: We would not normally consider behaviour around different cultures or lifestyles, or which may not be considered unreasonable by most people, as ASB. We will always deal with the situation sensitively and explain what action can be taken. his compound is known to cause extensive damage to the eyes, such as tear film instability, loss of goblet cells, conjunctival squamous metaplasia, apoptosis, damage to deeper ocular tissues, and disruption of the of the corneal epithelium barrier"They went for the chemical version of moss remover not the non toxic one. © 2021 Sanctuary Group. Early in the morning (today) at about 1am, the fire alarm sounded at my flat (for no apparent reason) and would not stop ringing – it was very high pitched and distressing. The issue was raised with Sanctuary Housing Association using their own internal complaints procedure. Misuse of communal areas, public areas or loitering. Over the past five years, the Emerald City has seen an explosion of homelessness, crime, and addiction. On the stairs partial mending has been made but clearly it wasn't built to last as it has been made more dangerous by plastic flaps that fall off. It's a detached property with no communal areas, no lift, no door entry system, no maintenance is done apart from windows cleaned once a year. There is a slug infestation in the cellar Sanctuary Housing Association were aware of the damp issues in 2007 a survey was carried out with the local Housing standards Officer from the local council and it was agreed that there was a rising damp issue and that Sanctuary housing association would do the work needed which was a damp proofing. Try contacting the person making noise. Service charges should be calculated per property, not a flat rate for all tenants,and I can clean my own windows once a year and save nearly £900. To complain about a housing association, go to the Housing Ombudsman. But if your neighbours are tenants of a social landlord (such as a council or a housing association) you should complain to the landlord first and then, if the problem is not resolved, to the Housing Ombudsman Service. At this point I was getting upset because I just want to resolve this and she kept refusing my wish for a letter stating what it is we have left to owe.She ended up fully getting on my nerves and I eventually lost my temper, she didn’t help in the slightest, Infact she was patronising throughout the entire phone call and she ended hanging the phone up on me whilst I was still talking. We have detected that JavaScript is disabled. She literally said “Ok then byeeeeee” in a horrible pathetic ridiculing high pitched tone. We may offer a range of relevant support and advice to try to resolve your complaint. On This Page. Your attitude stinks and you’re the type of person who deserves to be spat on. They also left me with two big holes leading outside from my kitchen. What can I do about antisocial behaviour? I called emergency at about 1.40 am and the call operator advised me to turn off the switch to the alarm at the mains and try to unscrew little screws inside the antiquated alarm system. Whoever that woman is, I strongly suggest Sanctuary Housing give her a full week of training on how NOT to speak to a customer, especially during a pandemic, when all that persons trying to do is RESOLVE the situation. Hello, I’m more looking for answers as I don’t seem to get any via the sanctuary landlords! Alternatively, you may wish to initiate a Community Trigger (also known as the ASB Case Review) which gives a resident who reports persistent antisocial behaviour the right to request a multi-agency case review of their situation where a local threshold is met. Not that this probably matters to you, you’ll find another poor family to mock and emotionally drain. 225 likes. What’s the rules around the time frame I have to be living in the flat for before I can do this? So we went and collected them yesterday afternoon after being asked to help on Saturday evening. Things happen it’s HUMAN NATURE. Many people will make a noise complaint to the police before letting the … Sanctuary Housing will get on with Southern Housing Group Tenants Forum look at the forum, I moved to Sanctuary housing 6 months ago and was so nervous about living in their property, as the reviews about them were horrific!Anyway so far so good ,they done all emergency repairs within less than 12 hours and other repairs within reasonable time .The property is large ,perfect for me and my son .The rent is cheap .What more I could ask for .Happy with you Sanctuary, thank you :), I never have rented with these but dispatches investigated and you would think they would do something,If I were all you guys I'd send it to them again write to local MPs again take it to the papers don't pay rent untill things are done. we have the same housing association as you and our neighbours above are always making loud noises. I'm paying the same as the tenants in the apartment blocks next to me. We all feel like we are literally going to die in these houses.Help!!!!!!!!!! Not forgetting to mention that we’ve been dragged between hell and back for a lousy shortfall of £25, it’s almost like you wouldn’t care if a family was rotting on the street. Public housing. Take reports very seriously and take the necessary steps to protect our residents. Housing-Related Complaints. The next day I was looking around for the source of such strong smell and was considering closing the window as I felt it did not help: that’s when I saw it:The new contractor or possibly Sanctuary Housing own staff had come to spray the tile with a solvent and as I left the building this day in the morning, it was all over the ground over a large area in front of the entrance, the overflow of toxic product had been poured on the ground in front of our very entrance and whoever did this did not seem appropriate to clear the dangerous spillage that it is I truly: "BENZALKONIUM CHLORIDE (BAK), otherwise known as alkyl dimethyl benzyl ammonium chloride, is a toxic chemical has repeatedly demonstrated its toxic characteristics in laboratory, experimental, and clinical studies. Appalling! I'm really pleased to hear that the intercom has been fixed, the gutter has been cleared and you have received a visit from the fire alarm contractor. Every tenant and observer will know that this is largely due to the fact that Sanctuary Housing is so bloody arrogant, uncaring and unjustly protected by a flawed system and a complicit government. I have already been in touch, a million times, to no avail until my letter before action...coincidence? In many cases, yes. Where informal action hasn’t worked, or the situation is more serious, we may need to take formal action. Hi Ahmet, thank you for taking the time to leave this detailed feedback, I'd like to look into your comments but in order to do so I'll need to ask for your details. Multiple selections can be made by holding down the CTRL key and clicking on relevant options. Please provide the previous date and time that the alleged offence has taken place. Hi Aksenia, thank you so much for taking the time to leave this review! Sanctuary housing shambles Chester district housing trust Repairs maintenance and cow boys botched jobs WORST HOUSING ASSOCIATIONS EVER The Comms team responds quickly. We understand this can be frustrating. Can you imagine being held liable for an ELECTRONIC PAYMENT delay. The form can be found here on our complaints and concern page: https://www.sanctuary-housing.co.uk/complaints-or-concerns. It’s our priority to make sure your new home is maintained to a high standard and is safe and secure. Do you think it makes me happy that I’m in arrears with you? Sarah. Your feedback is really important to us and I would really appreciate your time to tell us a bit more about the experience that you had. A housing association that had charged a Black woman £30,000 more rent than her white neighbour over four years has urgently reduced her payments and launched an investigation. The problem is ongoing!The other problem is tenants using the communal spaces as their business or workshop. From my experience the housing officers in the local offices must be short staffed.I was happy to take the flat but the housing officers tone regarding a minor adjustment for a disability stopped me preceding. All Rights Reserved. However, as part of your tenancy agreement or lease with us, you also have a responsibility to ensure that you, your family and any visitors do not behave in an antisocial manner that has detrimental effects on other people. We will then look into your concerns and contact you within five working days to explain how this will be taken forward. I'm pleased to hear you were interested in one of our properties, but sorry to hear you didn't proceed with this. Anyway so far so good ,they done all emergency repairs within less than 12 hours and other repairs within reasonable time . However, we understand there may be times when you may not feel comfortable speaking directly to someone to try to resolve an issue. This could be sorted with a carpet cleaner type of machine which releases but also can extract the toxic water which has been released and be put in a specific container to avoid contaminating the water system. Check your lease and see what it says about noise complaints. Later that day I left my flat and thought the issue was indoors so my reflex was to open the window, little did I know I was making matter worse for my own health and my neighbours’. We’ve made changes to some of our services and processes as a result of COVID-19, Sitemap | Privacy statement | Cookie Policy | Website Accessibility | Browsealoud | Terms of Use, Slavery and human trafficking statement (PDF 49KB). The Violence Against Women Act was taking long Department of Neighborhoods provides resources and opportunities for community members to strong! Any party outside of Sanctuary Housing association or cooperative contact that organisation to make these conversations to respond to complaints. 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